iPhone 12 and iPhone 12 Pro models may experience issues of ‘no sound’ on account of failed speakers. Such mobile phones are entitled to a service recall. A small percentage of iPhone 12 and iPhone 12 phones manufactured between October 2020 and April 2021 may experience the speakers failing. You may be unable to hear any sound from the speaker when you make or receive a call.
This service recall is valid for a period of 2 years from the data of retail sale. The service call will be handled by Apple authorized service provider or the company directly. You could choose to visit an Apple repair center or send the phone for repairs through a mailback service at an Apple repair center. The users will not have to pay any costs for any repairs. However, the phones will be examined before deciding about the device’s eligibility for the service recall. Any pre-existing issues on the phone will be examined and resolved prior to fixing the speakers during the service recall. For such repairs, users may need to incur service costs.
The issue does not affect the iPad 12 Mini or iPhone 12 Pro Max models. To know more about the issue and the service recall offered by Apple, please visit the service recall page on https://support.apple.com/iphone-12-and-iphone-12-pro-service-program-for-no-sound-issues
Helen is a geeky nerd who seeks to find and fix tech gaps in the latest gadgets. She is always on the lookout for resolving technical queries of users, and is an avid writer on technical subjects.