One of the best aspects of buying a Garmin product is that the company goes out of the way in providing support to out of warranty customers. You will notice that some smart watch manufactures have a no-service policy for the out of warranty smart watches. Customers are out of luck the moment their products go out of warranty.
Garmin provides repair rate estimates for all its products, except the aviator and the marine series. There is a web-based automated tool that generates an estimate of the service required for out of warranty products. Before using the tool, you will need to know the serial number of the product.
For Fenix 6 and later watches, the serial number of the smart watch is on the side of the watch. Right next to where you will fasten the wrist band of the watch. Older models of Garmin smart watches would have the serial number on the back of the watch. Once you have the serial number, try finding out the date of purchase. Although this is not needed for a repair estimate, it is helpful in knowing the age of the watch or the Garmin device in question.
With both details available, head to the Garmin support website. Key-in the details of serial number and the date of purchase on the tool at this link – https://www.garmin.co.in/support/repair-pricing/. The estimator will come back to you with a rough estimate of the various service fees that are chargeable for servicing and repairing a Garmin out of warranty product.
If you are unable to find a form to fill in these details, send the details of the serial number and the date of purchase to the Garmin support team. For this, you will need to login to the Garmin customer support website using your email and password on this link – https://www.garmin.com/en-US/account/order-status/. Share the details of your problem with the Garmin customer support team for your Fenix watch. They will com back to you the rates of services or a discounted price of the refurbished watch that they offer as a replacement.
These rates and estimates provide you a broad direction that you would want to take. For example, if you wish to replace the battery of Garmin Fenix 6, you will get an official estimate from Garmin. You can check with the local market watch technician or repair center to find the applicable battery replacement charge in the local market. A comparison of both rates will help you in deciding about the battery replacement of your Fenix 6.
If you are looking at battery replacement costs for a Garmin Fenix 6 smartwatch, please consider reading this document for battery replacement of Fenix 6 smartwatch.
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Helen Kurt is a geeky nerd who loves to cover the wearables space. She has over 5 years of experience in the smartwatch domain. You can reach her on email at [email protected].