International warranty on Garmin smartwatches

Yes, Garmin watches have an international warranty. Garmin has built a reputation for stellar customer support. You may have bought a watch in a different country. In such cases, Garmin watches are covered as part of the International warranty.

All we need to make sure is that the Garmin watch was bought from a retail store. You should have a bill to back your claims of buying the Garmin smartwatch from a retail or online store. However, warranty issues may affect the Garmin watches bought in auctions. Your best bet would be to contact the Garmin customer support team if your watch was purchased in an auction.

We look at how the International warranty works for Garmin smartwatches. We also have a look at the warranty on Garmin smartwatches in different countries of the world.

Garmin smartwatch International Warranty

All Garmin smartwatches are backed by Garmin international warranty. The international warranty for Garmin smartwatches kicks in if you have purchased your Garmin watch in a different country than your place of residence or usage. Assume, you bought your watch in the US and use it in India. In such cases, an international warranty on Garmin smartwatches will help you get service for the faulty watch.

The process to avail international warranty on Garmin smartwatches is intricate.

Here is what you can do to avail International warranty on Garmin smartwatches:

Keep the proof of purchase of the Garmin smartwatch handy.
Contact support.garmin.com. The customer support team of Garmin is friendly. They would be able to share the next steps for warranty services in your country.
If your country has an authorized Garmin service center, contact the Garmin service center. They will be able to offer assistance.
If your country does not have an authorized Garmin service center, you may contact Garmin in the country of your Garmin watch’s purchase. They may ask you to send the Garmin watch to the designated Garmin address for availing of the warranty services. The cost to transport the Garmin watch will need to be borne by you. Alternatively, they may ask you to send the faulty Garmin smartwatch to the country nearest to your place of usage or residence.

Full details of how the International warranty for the Garmin smartwatch works is mentioned below.

If your country has a Garmin distributor, all warranty obligations are handled by the Garmin distributor in your country.

“A separate warranty may be provided by international distributors for devices purchased outside the United States depending on the country. If applicable, this warranty is provided by the local in-country distributor and this distributor provides local service for your device. Distributor warranties are only valid in the area of intended distribution. Devices purchased in the United States or Canada must be returned to the Garmin service center in the United Kingdom, the United States, Canada, or Taiwan for service.” – from the Garmin website.

If your country does not have any Garmin service center or distributor, then you may take the following steps to seek warranty services:

“If you seek warranty service outside of the original country of sale or purchase, Garmin cannot guarantee that the parts and products needed to repair or replace your product will be available due to differences in product offerings and applicable standards, laws and regulations. In that case, Garmin may, in its sole discretion and subject to applicable laws, repair or replace your product with comparable Garmin products and parts, or require you to ship your product to a Garmin Authorized Service facility in the country of original purchase or to a Garmin Authorized service facility in another country that can service your product, in which case you will be responsible for complying with all applicable import and export laws and regulations and for paying all custom duties, V.A.T., shipping fees and other associated taxes and charges. In some cases, Garmin and its dealers may be unable to service your product in a country outside of the original country of purchase or return a repaired or replaced product to you in that country due to applicable standards, laws or regulations in that country.” from the Garmin website.

The important thing to note over here is that:

You will bear the cost of sending the watch back to Garmin. Since this will be an international courier cost, you may want to calculate the shipping costs.
You will also need to pay customs duty on the Garmin smartwatch that may be sent as a replacement. You will need to check with your own country’s customs laws.

Availing international warranty for countries that do not have Garmin presence may need to be evaluated more closely for cost implications and the local law compliance.

Garmin Warranty for smartwatches in the US

Salient points about the warranty on Garmin watches bought in the United States:

One year warranty from the date of purchase.
90 days repair warranty
Repair, replace, or refund for Garmin watch that is faulty.

If you have bought your watch in the US, you get one year of service and support without any additional charge for the Garmin watches.

“Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin® will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor.” from – Garmin US website.

In most cases, Garmin users have testified that the faulty smartwatches are sent back to the company in sealed envelopes as part of an RMA. Garmin would take a call to see if the watch can be repaired. If it is repairable, Garmin repairs the watch and sends it back to the customer. In most cases, though, you will get a replacement watch without any incremental cost. Replacement watches are, generally, refurbished watches. But, these watches are sent to the customer after extensive testing and validation.

Repairs have a 90 day warranty. Here is what Garmin mentions about the warranty of repairs of Garmin watches:

“Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, depending upon which is longer.” from the Garmin website.

Finally, Garmin does mention all the remedies available to the Garmin smartwatch owners in the US:

“Garmin retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion” – from Garmin website.

To avail warranty in the US, you can call Garmin directly. Or, you can contact the local Garmin watch showroom or repair center. They will be able to offer all the help.

Garmin watches bought in the US can be serviced in the US, Canada, UK, and Taiwan without any warranty complications.

Garmin warranty for smartwatches in the UK

Salient points about UK warranty for Garmin smartwatches:

2 year warranty
90 day repair warranty
Watch will be repaired, replaced, or refunded as part of UK warranty.

Similar warranty terms prevail all across the European Union. So, the 2 year warranty will be applicable to watches bought anywhere in Europe.

Garmin offers 2 years warranty on watches that are purchased in the UK. This is a part of the standard EU law. EU laws mandate a 2-year warranty on electronics.

If and when your Garmin watch malfunctions, you can send it back to the Garmin repair center in the UK. They will repair the watch if the watch is found to be repairable. Else, Garmin will send in a replacement watch. Most replacement watches are refurbished watches that have been extensively tested for functionality.

Here is what Garmin states about the warranty on watches bought in the UK:

“This Garmin product is warranted to be free from defects in materials or workmanship for two years from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.” from the Garmin website in the UK.

In the UK and Ireland, Garmin warranty and services are provided by Garmin (Europe) Ltd. which is located at the Liberty House Hounsdown Business Park, Southampton SO40 9LR.

Garmin will, at its option, repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price – from Garmin UK.

Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original two year warranty, depending upon which is longer – from Garmin UK.

To avail warranty in the UK, you can call Garmin directly. Or, you can contact the local Garmin watch showroom or repair center. They will be able to offer all the help.

Garmin smartwatch warranty in Canada

Garmin offers standard warranty terms for Canada.

Salient points about Garmin smartwatch warranty in Canada:

One year warranty from the date of purchase of the watch.
Repair warranty of 90 days.
Repair, replace, or refund the amount if the watch is faulty.

In many ways, the warranty terms of Garmin smartwatches in Canada are similar to those in the United States.

Here are all the possible scenarios for a non-functional Garmin smartwatch in Canada:

“Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price.” from Garmin Canada website.

To seek service for a Garmin smartwatch in Canada, you will need to contact an Authorized service partner of Garmin in Canada. You could also contact Garmin support at support.garmin.com.

Garmin watches bought in Canada can be serviced in the US, Canada, UK, and Taiwan without any warranty complications.

Garmin smartwatch warranty in Australia

Garmin offers its standard smartwatch warranty terms in Australia.

Salient points about Garmin smartwatch warranty in Australia:

One year limited warranty
Repair, replace, or refund offers for faulty Garmin smartwatch.
90 days repair warranty.

Here is what Garmin mentions about the limited warranty terms for Garmin smartwatches bought in Australia:

“Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin Australasia will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labour, provided that the customer shall be responsible for any transportation cost.” – from the Garmin website in Australia.

Garmin provides the details of its limited warranty for smartwatches in Australia:

“If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin at Garmin’s sole option will: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price.” – from the Garmin website in Australia.

To seek warranty service on Garmin smartwatches in Australia, you may take one of the following recourse:

Call Garmin Australia on 1-800-235-822.
You may send an email to Garmin Australia support – [email protected].
Contact support.garmin.com to open an online case.
Contact a Garmin Authorized service facility in your country.

In most cases, you would be able to get your Garmin smartwatch issues resolved without any hassles in Australia and New Zealand.

Garmin smartwatch customers in New Zealand can contact Garmin Australia as well to seek help for warranty services of your Garmin watch.

You may like to read more about the Garmin smartwatches in the below mentioned content:

Helen Kurt

Helen Kurt is a geeky nerd who loves to cover the wearables space. She has over 5 years of experience in the smartwatch domain. You can reach her on email at [email protected].